Thank you for choosing [Your Company Name] for your IPTV services. We aim to provide you with the best possible viewing experience. However, we understand that there may be situations where you might need a refund. This refund policy outlines the terms and conditions under which refunds will be issued.
Refund Eligibility
- 07-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on your initial subscription purchase. If you are not satisfied with our service within the first 30 days, you may request a full refund of the subscription fee. To be eligible for a refund, please contact our customer support team within 07 days of your initial subscription purchase.
- Service Disruptions: In the event of an extended service disruption due to technical issues on our end that prevents you from accessing our service for an extended period, you may be eligible for a pro-rated refund. Our technical team will determine the eligibility of such cases.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at contact@fdxmedia.com
- Provide your account details, including your username and email address associated with the account.
- Explain the reason for your refund request.
- Our customer support team will review your request and may request additional information if necessary.
- If your request is approved, we will process the refund to the original payment method within 3 to 5 business days.
Refund Limitations
- Refund Window: Refund requests must be made within the specified timeframes mentioned above (7 days for the initial subscription purchase or as determined for service disruptions).
- No Refunds for Violations: Refunds will not be granted if it is determined that you have violated our terms of service.
- Partial Refunds: Refunds for service disruptions will be pro-rated based on the duration of the disruption.
- Processing Fees: Processing fees associated with payment methods (e.g., credit card processing fees) may not be refundable.
Contact Us
If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact our customer support team at contact@fdxmedia.com
Changes to this Policy
FDX MEDIA reserves the right to update or modify this refund policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review this policy periodically.
By using our IPTV services, you agree to adhere to this refund policy. If you do not agree with any part of this policy, please do not use our services.
Thank you for choosing FDX MEDIA for your IPTV needs. We appreciate your business and are committed to providing you with the best possible service.